SHIPPING INFORMATION

How long until my order ships?

We prepare your order for dispatch within 2 to 7 business days. During high-volume periods or seasonal releases, this timeline applies consistently. That said, many orders leave our facility within 48 hours of confirmation — no extra action is needed on your part.

How long until it arrives?

Once shipped, international deliveries typically take 7 to 15 business days to reach you. This estimate reflects standard carrier network performance and does not include the initial preparation period.

Where do we ship?

SIMPLEDBRIEF ships to a wide range of destinations, including Japan, Singapore, South Korea, Thailand, Indonesia, the Philippines, Vietnam, India, the United Arab Emirates, Israel, Mexico, Brazil, Chile, Argentina, and Ukraine — along with numerous other countries and territories.

Why might delivery take longer than expected?

All delivery windows are estimates provided by logistics partners — not guarantees. Real-world conditions can affect timing: local postal backlogs, structural transport disruptions, severe weather events, or regional public holiday calendars may extend transit beyond the stated range. These variables stem from infrastructure limitations outside our direct control, but we monitor them closely and adjust routing where possible.

What happens at the border?

Cross-border shipments undergo import clearance and customs inspections managed entirely by domestic border agencies in your destination country. SIMPLEDBRIEF does not control these processes, nor can we expedite them. The time required varies by jurisdiction and may introduce unpredictable delays before your package enters final-mile delivery.

Who can help if something goes wrong?

If your tracking shows an unexpected delay, routing anomaly, or delivery question — especially one tied to localized conditions — contact the tracking desk directly at cs@simpledbrief.com. Include your order number and a brief description of what you’re seeing. We’ll review carrier data and coordinate next steps without requiring you to navigate third-party portals.