RETURN POLICY

If your order hasn’t shipped yet—cancel before production or dispatch

Submit your cancellation request before the item enters production or before it is dispatched from our facility. Only requests meeting this timing condition qualify for a complete refund to the payment method used at checkout. Once the package is handed over to the carrier, cancellation is no longer possible.

If the item arrived but doesn’t match your expectations

You may initiate a return within a 14-day window from the date of delivery. The product must be completely unused, unaltered, and returned in its original product packaging. A valid invoice or order confirmation is required to verify eligibility. Returns sent directly to a production plant or manufacturer—without prior confirmation from SIMPLEDBRIEF — are not accepted and cannot be processed.

If the item arrived damaged, incorrect, or incomplete

This situation falls outside standard return criteria and triggers an immediate resolution path. Contact our support staff at cs@simpledbrief.com right away with photographic evidence and your order number. We will assess the case and provide instructions specific to the issue—including replacement, repair, or full refund—based on verification. No restocking fees apply in these instances.

If your refund was approved but hasn’t appeared in your account

After your parcel arrives at our sorting facility and passes QC inspection, we issue refunds within 7 days. If you’ve received a refund confirmation email but the funds are not visible, first check with your personal banking platform or card issuer. Processing intervals fluctuate across different financial networks, and delays beyond our control may occur. Do not contact us until you’ve confirmed this step.

What happens after you submit a return request

To return: (1) Contact cs@simpledbrief.com to obtain return instructions and the authorized delivery address for our return center; (2) Ship only to that address; (3) Retain your shipping receipt. You will never be billed for more than a single shipping charge across fulfillment and return. Refunds are issued exclusively to the original payment method—no store credit, gift cards, or vouchers are issued.

If your bank hasn’t updated your balance yet → check there first. If still unresolved after 3 business days → reply to your refund confirmation email with a screenshot of your account statement showing the missing credit.