FAQS
Fix Your Address Before Dispatch
You may update your shipping address only before dispatch; no changes are possible once the order is packed or has left our warehouse. Contact support immediately if your address needs correction — email cs@simpledbrief.com with your order number and corrected address, and do so before the package ships.
Review Order Contents Before Confirmation
You cannot edit order contents after confirmation; all modifications must occur prior to checkout. You bear full responsibility for verifying item selections, quantities, and sizes before finalizing your purchase — email cs@simpledbrief.com only if you notice an error before confirmation.
Request Discount Code Review After Purchase
Forgotten promo codes may be reviewed post-purchase at MARTEBASE’s discretion, but no adjustment is guaranteed. Submit your request by emailing cs@simpledbrief.com with both your order number and the exact code — the support team will evaluate your case individually and respond within standard processing time.
Return Eligibility Requires Original Condition
Returns are accepted only when the item is in original condition, unworn, and retains all product tags attached; clearance items are excluded and final. You must preserve packaging integrity and retain all tags until return eligibility is confirmed — email cs@simpledbrief.com to initiate the process and receive return instructions.
Report Damaged or Incorrect Items Within 30 Days
If you receive a damaged or incorrect item, you must report it within 30 days of delivery. Provide your order number, the product name or code, and a clear photo of the issue — send this evidence to cs@simpledbrief.com so MARTEBASE can review and resolve the matter promptly.
Sign Up for Restock Alerts on Popular Items
Popular out-of-stock items from recent collections typically restock within a few weeks. To receive an automatic alert when inventory is replenished, enter your email address in the notification field on the product page — MARTEBASE manages restocking independently and does not guarantee timing beyond “a few weeks.”